Available courses

This programme is intended for all persons who need to manage and improve communication processes in a function.This Course is for Students who are already managers of functions or aspiring to become managers of functions. This Course meets the needs of the sector and of the society by providing competent function managers who by being able to competently manage the communication process in their function, thereby contributing to the effective management of the function.The Student successfully completing this Course will gain essential knowledge and practical skills required to communicate with individuals within the function and the entity, and strategic partners and stakeholders thus sustaining relationships.

The Student is capable of:

•       Establish communication processes to promote positive relationships within the policies and procedures of the entity.

•       Evaluate the effectiveness of the communication processes.

•       Recommend improvements to the effectiveness of communication processes.


 

This programme is intended for all persons who need to apply the principles and concepts of emotional intelligence to the management of self and others. This Course is intended for managers in all economic sectors. These managers would typically be second level managers such as heads of department, section heads or divisional heads, who may have more than one team reporting to them

The Student is capable of:

•                 Demonstrating knowledge and understanding of the principles and concepts of emotional intelligence in respect of life and work relations.

•                 Analysing the role of emotional intelligence in interpersonal and intrapersonal relationships in life and work situations.

•                 Analysing the impact of emotional intelligence on life and work interactions.

•                 Evaluating own level of emotional intelligence in order to determine development areas.


 This programme is intended for all persons who need to evaluate current practices against best practice. This Course is intended for managers in all economic sectors. These managers would typically be second level managers such as heads of department, section heads or divisional heads, who may have more than one team reporting to them.

The Student is capable of:

•       Applying the concept of best practice to the unit.

•       Analysing current practices in the unit in relation to identified best practices.

•       Deciding on the best practices to be adopted in the unit.

•       Formulating recommendations for implementing best practice.

•       Drawing up a plan for implementing best practice.

 


This programme is intended for all persons who need to conduct negotiations to deal with conflict situations. This Course is intended for people who negotiate in dealing with conflict situations.

The Student is capable of:

·        Prepare for negotiations;

·        Conduct negotiations;

·        Conclude negotiations; and

·        Evaluate negotiations.


This programme is intended for all persons who need to interpret and manage conflicts within the workplace. The person credited with this Course is able to identify and manage the resolution of personal conflict between persons or parties. The main focus will be on the workplace although the same principles can be used elsewhere.

The Student is capable of:

•       Describing the main sources of conflict.

•       Describing appropriate techniques to manage conflict.

•       Implementing a strategy to resolve conflict.

•       Developing the attributes of a good conflict manager.


This programme is intended for all persons who need to empower team members through recognising strengths, encouraging participation in decision making and delegating tasks.  This Course is intended for managers in all economic sectors. These managers would typically be second level managers such as a head of department, section heads or divisional heads, and may have more than one team reporting to them.

The Student is capable of:

•                 Recognising team member performance.

•                 Encouraging participation in decision-making.

•                 Delegating tasks.

•                 Reviewing decisions and the progress with delegated tasks.


This programme is intended for all persons who need to develop and implement a strategy and action plans for a team, department or division.  This is Course is intended for managers in all economic sectors. These managers would typically be (second level managers such as heads of department, section heads or divisional heads, and may have more than one team reporting to them.

The Student is capable of:

•                 Developing a strategy for the department/division.

•                 Developing action plans for the department/division.

•                 Implementing action plans.

•                 Reviewing action plans.


This programme is intended for all persons who need to recognise areas in need of change, make recommendations and implement change in the team, department, or division. This Course is intended for managers in all economic sectors. These managers would typically be second level managers such as heads of department, section heads or divisional heads, who may have more than one team reporting to them.

The Student is capable of:

•       Demonstrating knowledge of and insight into the need for change within the context of environment change.

•       Analysing an area requiring a change process.

•       Selecting a model for implementing a change management process.

•       Formulating recommendations on implementing the change process.


This programme is intended for all persons who need to recruit and select candidates to fill defined positions. This Course is intended for people who recruit and select people for defined positions within an organisation or the personnel recruitment industry. Persons credited with this unit standard are able to prepare, recruit and select suitable candidates according to ability and potential within an organisation and through the personnel recruitment industry.

 The Student are capable of:

•       Gather, organise, record and manage information.

•       Ein active communication techniques.

•       Apply organisational policies and practices.


This programme is intended for all persons who need to apply the principles of ethics to improve organisational culture. This Course is intended for managers in all economic sectors. These managers would typically be second level managers such as heads of department, section heads or divisional heads, who may have more than one team reporting to them.

The Student is capable of:

•                 Demonstrating understanding of the relationship between values, ethics and organisational culture and its impact on achieving goals and objectives.

•                 Applying the concept of corporate ethics to a unit.

•                 Analysing the unit in relation to the principles of corporate ethics.

•                 Formulating recommendations for promoting organisational values, the code of conduct and ethical practices within a unit and entity.


This programme is intended for all persons who need to manage the finances of a unit. This Course is intended for managers in all economic sectors. These managers would typically be second level managers such as heads of department, section heads or divisional heads, who may have more than one team reporting to them.

The Student is capable of:

•       Demonstrating an understanding of the key concepts of managerial finance.

•       Interpreting financial statements.

•       Drafting financial forecasts.

•       Drafting budgets according to operational plans of the unit.

•       Supervising the financial management of a unit against given requirements.


This programme is intended for all persons who need to apply mathematical analysis to economic and financial information. This Course is intended for managers in all economic sectors. These managers would typically be second level managers such as heads of department, section heads or divisional heads, who may have more than one team reporting to them.

The Student is capable of:

·        Using mathematical techniques to collect and organise data.

·        Applying mathematical analysis to calculate and represent financial and economic data.

·        Applying mathematical analysis to indicate economic relationships.


This programme is intended for all persons who need to apply a systems approach to decision making. This Course is intended for managers in all economic sectors. These managers would typically be second level managers such as heads of department, section heads or divisional heads, who may have more than one team reporting to them.

The Student is capable of:

•                 Applying critical and analytical skills to analyse an issue or problem.

•                 Engage with stakeholders in analysing the issue/problem and developing solutions.

•                 Selecting feasible solutions through a systems approach.

•                 Formulating and communicating the decision.


This programme is intended for all persons who need to develop, implement and evaluate a project plan. This Course is intended for managers in all economic sectors. These managers would typically be second level managers such as heads of department, section heads or divisional heads, who may have more than one team reporting to them.

The Student is capable of:

•       Selecting a work-based project for a unit.

•       Scoping a work-based project for a unit.

•       Developing a project plan.

•       Developing tools to measure key performance parameters.

•       Implementing the plan and evaluate project progress.


This programme is intended for all persons who need to analyse leadership and related theories in a work context. The Course will be useful to students who are working within the Public Sector, Local Government, commercial or community environment. It will enable students to gain insight into the role of leadership within a work context, and thus providing them with the skills and knowledge to add value to one's job. This Course will also provide value to public officials who are involved in integrated development planning or public sector management and administration specialists.

The Student is capable of:

•                 Explaining the concept of leadership.

•                 Differentiating between leadership and management.

•                 Analysing and comparing leadership theories.

•                 Applying the different roles and qualities of leadership in a work context.


This programme is intended for all persons who need to use communication techniques effectively. The skills, values and knowledge reflected in this unit standard are required by people in the field of manufacturing and engineering. The outcomes in this Course also contribute to the exit level outcomes required for various manufacturing and engineering qualifications. Qualifying Students can demonstrate an understanding of a range of oral and written communication techniques. They are able to effectively use these techniques as required during the course of their work in a supervisory and/or senior technical capacity in an organisation.

The Student is capable of:

·        Discuss and explain a range of written and oral communication techniques used in the workplace and applicable communication theory.

·        Lead discussions and chair meetings.

·        Generate a variety of workplace reports using various data gathering techniques.

·        Deliver presentations.


This programme is intended for all persons who need to apply the principles of knowledge management. This Course is intended for managers in all economic sectors. These managers would typically be second level managers such as heads of department, section heads or divisional heads, who may have more than one team reporting to them.

The Student is capable of:

•                 Demonstrate knowledge and understanding of the concepts and components of knowledge management.

•                 Analyse a unit according the entity's knowledge management policies and procedures.

•                 Develop a knowledge management implementation plan for a unit.


 This programme is intended for all persons who need to manage a diverse work force to add value. This Course is intended for managers in all economic sectors. These managers would typically be second level managers such as heads of department, section heads or divisional heads, who may have more than one team reporting to them.

The Student is capable of:

•       Demonstrating knowledge and understanding of diversity in the workplace.

•       Demonstrating understanding of the reality of diversity and its value in a unit.

•       Managing team members taking into account similarities and differences.

•       Dealing with disagreements and conflicts arising from diversity in a unit.


This programme is intended for all persons who need to build teams to achieve goals and objectives. This Course is intended for managers in all economic sectors. These managers would typically be second level managers such as heads of department, section heads or divisional heads, who may have more than one team reporting to them.

The Student is capable of

·        Demonstrate knowledge of and insight into the theory of teams and the importance of teams in workplace activities.

·        Apply the theory of teams to team dynamics.

·        Explain the process of building teams.

·        Analyse the role of team leader in promoting team effectiveness.

·        Evaluate the effectiveness of a team and propose ways to improve team effectiveness.


This programme is intended for all persons who need to select and coach first line managers.  This Course is intended for managers in all economic sectors. These managers would typically be second level managers such as heads of department, section heads or divisional heads, who may have more than one team reporting to them.

The Student is capable of:

•       Selecting a first line manager for a specific position.

•       Planning the coaching process of a first line manager.

•       Coaching selected first line manager.

•       Monitoring and measuring the results of coaching sessions.


This programme is intended for all persons who need to monitor and evaluate team members against performance standards. This Course is intended for managers in all economic sectors. These managers would typically be second level managers such as heads of department, section heads or divisional heads, who may have more than one team reporting to them.

The Student is capable of:

•       Formulating performance standards for team members in a unit.

•       Establishing systems for monitoring performance of team members.

•       Preparing for a performance review of a team member.

•       Conducting performance review interview.


This programme is intended for all persons who need to develop, implement and evaluate an operational plan. This Course is intended for managers in all economic sectors. These managers would typically be second level managers such as heads of department, section heads or divisional heads, who may have more than one team reporting to them.

The Student is capable of:

•       Developing an operational plan for a unit.

•       Implementing an operational plan.

•       Monitoring, measuring and evaluating the achievement of goals and objectives.


This programme is intended for all persons who need to lead people development and talent management. This Course is intended for managers in all economic sectors. These managers would typically be second level managers such as heads of department, section heads or divisional heads, who may have more than one team reporting to them.

The Student is capable of:

•       Analysing education, training and development needs of members of a unit.

•       Recording the results of the training needs analysis.

•       Compiling a people development plan for a work unit.

•       Managing the implementation of a people development plan for a unit.


This  programme is intended for all persons who need to devise and apply strategies to establish and maintain workplace relationships. This Course is intended for managers in all economic sectors. These managers would typically be second level managers such as heads of department, section heads or divisional heads, who may have more than one team reporting to them.

The Student is capable of:

•       Liaising and networking with internal and external stakeholders.

•       Devising and applying a strategy to establish constructive relationships with team members in a unit.

•       Devising and applying a strategy to establish constructive relationships with managers.

•       Identifying and minimising personal conflict in the workplace.


This  programme is intended for all persons who need to monitor, assess and manage risk. This Course is intended for managers in all economic sectors. These managers would typically be second level managers such as heads of department, section heads or divisional heads, who may have more than one team reporting to them.

The Student is capable of:

•       Demonstrating an understanding of business processes and potential risks to a unit.

•       Identifying potential risks and assessing the impact thereof in a unit.

•       Developing contingency plans for managing risk.

•       Testing and revising contingency plans.


This programme is intended for all persons who need to formulate recommendations for a change process. This Course is intended for managers in all economic sectors. These managers would typically be second level managers such as heads of department, section heads or divisional heads, who may have more than one team reporting to them.

The Student is capable of:

•       Demonstrating knowledge of and insight into the need for change within the context of environment change.

•       Analysing an area requiring a change process.

•       Selecting a model for implementing a change management process.

•       Formulating recommendations on implementing the change process.

 


This programme is intended for all persons who need to create and manage an environment that promotes innovation. This Course is intended for managers in all economic sectors. These managers would typically be second level managers such as heads of department, section heads or divisional heads, who may have more than one team reporting to them.

The Student is capable of:

•       Analysing own unit in terms of opportunities for innovation.

•       Demonstrating understanding of the techniques that promote creativity.

•       Developing a plan for creating an environment conducive to innovation.

•       Leading a team through a creative thinking process.